Podcast
Ep. 40

AI voice agent as healthcare’s answer to front desk pressure and patient access

Published
May 15, 2025
Keep IT Healthy podcast promotional image featuring Ada Andruszkiewicz from Talkie.ai discussing AI voice agents in healthcare, with purple background and Momentum branding.
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Keep IT Healthy podcast promotional image featuring Ada Andruszkiewicz from Talkie.ai discussing AI voice agents in healthcare, with purple background and Momentum branding.

Patients aren’t angry about automation—they’re frustrated by being ignored. What if AI could ease that tension by supporting, not replacing, overworked front desk teams? And what if its real value lies in making care more predictable, not just more efficient?

In this episode, you’ll hear about:

  • Why healthcare is a natural fit for AI-driven automation
  • How Talkie.ai designs empathetic voice AI for patient communication
  • What led their pivot from a horizontal platform to a healthcare-specific solution
  • How automation can improve—not erode—human connection in care
  • The future of proactive AI agents in preventive healthcare

Episode Transcript

Ada Andruszkiewicz
Co-founder & COO at Talkie.ai
Ada Andruszkiewicz is the Co-founder and COO of Talkie.ai, a pioneering company using AI to transform how healthcare organizations communicate with patients. With more than 20 years of experience in building and scaling tech products, Ada leads Talkie.ai’s strategy, operations, and day-to-day execution—ensuring that innovation stays grounded in real-world impact.Before launching Talkie.ai, Ada spent over a decade at Rightmove.co.uk, one of the UK’s most trusted digital brands, where she held various leadership roles across product and operations. She’s deeply passionate about reimagining patient experiences through technology and believes that AI has the power to bring humanity back to healthcare conversations. Outside of work, Ada finds joy in sports, travel, and quality time with her family.
Jan Kamiński
Co-founder at Momentum
Jan Kamiński is the Co-Founder and Chief Sales Officer at Momentum, where he partners with founders and innovators to turn ambitious ideas into scalable, compliant, and impactful digital products. He leads with a simple belief: technology should elevate humanity—helping health tech companies across the US and Europe bring medical breakthroughs to market through accessible, secure, and user-friendly software. On Keep IT Healthy, Jan brings that same energy to every conversation: curious, honest, and always focused on what moves the needle in real-world healthcare.