AI voice agent as healthcare’s answer to front desk pressure and patient access

Patients aren’t angry about automation—they’re frustrated by being ignored. What if AI could ease that tension by supporting, not replacing, overworked front desk teams? And what if its real value lies in making care more predictable, not just more efficient?

In this episode, you’ll hear about:

• Why healthcare is a natural fit for AI-driven automation
• How Talkie.ai designs empathetic voice AI for patient communication
• What led their pivot from a horizontal platform to a healthcare-specific solution
• How automation can improve—not erode—human connection in care
• The future of proactive AI agents in preventive healthcare

Our guest is Ada Andruszkiewicz, Co-Founder and COO at Talkie.ai

Ada Andruszkiewicz is the Co-founder and COO of Talkie.ai, a pioneering company using AI to transform how healthcare organizations communicate with patients. With more than 20 years of experience in building and scaling tech products, Ada leads Talkie.ai’s strategy, operations, and day-to-day execution—ensuring that innovation stays grounded in real-world impact.Before launching Talkie.ai, Ada spent over a decade at Rightmove.co.uk, one of the UK’s most trusted digital brands, where she held various leadership roles across product and operations.She’s deeply passionate about reimagining patient experiences through technology and believes that AI has the power to bring humanity back to healthcare conversations.Outside of work, Ada finds joy in sports, travel, and quality time with her family.