Why tackling no-shows with tech is the fastest way to boost clinic efficiency

They’re everywhere—texts, emails, calls—and yet empty appointments still plague clinics. The truth? Healthcare scheduling needs more than nudges. It needs intelligence. Some startups are now turning to AI—not just to remind patients, but to predict cancellations and optimize in real time.

In this episode, you’ll hear about:

• Why traditional reminder systems fail to reduce no-shows
• Why hospitals are slow to buy—and how dentistry moved faster
• What it takes to scale in legacy-heavy, data-sensitive healthcare environments
• How to balance innovation with adoption when building HealthTech products
• The long-term vision for AI-driven, proactive patient scheduling

Our guest is Koen Lepez, CEO @TurnUp

Koen Lepez is the co-founder and CEO of TurnUp, a fast-growing SaaS platform tackling one of the dental industry’s biggest pain points: no-shows and last-minute cancellations. Designed for Dental Service Organizations and independent practices alike, TurnUp is now gaining traction beyond dentistry—with major hospitals exploring the platform’s potential to improve patient attendance and operational efficiency. www.turnup.worldBefore launching TurnUp, Koen built direct.eu, a Managed Service Provider, from a one-man operation into a 35-person team generating over €6M in annual revenue. After a successful acquisition by EASI, Koen set his sights on a new mission—one with the potential to positively impact lives through smarter, more human-centered healthcare technology.Driven by a passion for solving real-world problems, Koen believes that technology is only as powerful as the people behind it. He champions a culture-first approach to leadership, grounded in the belief that when your team thrives, so do your customers.