Account Manager

About Momentum:

At Momentum, we accelerate digital innovation in healthcare. Our mission is to empower HealthTech startups and scaleups by transforming ideas into cutting-edge digital products. We combine deep industry expertise, strategic consulting, and full-stack development to create solutions that drive growth, compliance, and patient impact. We believe in technology that makes healthcare more accessible, efficient, and human-centered.

Role overview:

At Momentum, we build digital health solutions that help people feel more empowered and informed about their health. As an Account Manager, you'll be the connective tissue between our clients and delivery teams - relationship builder, operational coordinator, and business developer. You'll own accounts end-to-end, making sure every engagement runs smoothly, every client feels genuinely heard, and every opportunity to grow the partnership is spotted and acted on.

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Responsibilities

• Building and coordinating delivery teams from the ground up - working with HR and technical consultants to ensure the right fit, both internally and on the client side
• Improving and maintaining processes that support effective team setup and collaboration
• Ensuring the quality of ongoing engagements - tracking NPS, managing invoicing, nurturing relationships, and understanding client goals to deliver them better
• Identifying and developing upsell and expansion opportunities within existing accounts
• Acting as the go-to person for unblocking issues and making things happen - coordinating workshops, discovery sessions, and kick-offs: setting agendas, aligning participants on both sides, and ensuring every session has a clear outcome
• Owning the client relationship day-to-day: communicating clearly and maintaining trust at every stage
• Collaborating with Project Managers, Engineers, and Leadership to keep delivery aligned with expectations
• Keeping all documentation, contracts, and reports accurate and up to date

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Requirements

• At least 2 years of experience as an Account Manager or in a similar client-facing role in the IT industry, preferably in a software house
• Fluent English (C1) and fluent Polish (C1)
• Strong sense of responsibility and ability to work independently
• Proven ability to build and coordinate cross-functional teams
• Good organisation and prioritisation skills
• Ability to negotiate with clients and manage their expectations effectively
• Commercial awareness - ability to spot and act on upsell opportunities
• Creative problem-solving, both in projects and in day-to-day client communication
• Ability to gather and act on customer feedback
• Ability to make decisions and work well under time pressure

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Nice to have:

• Experience in digital health, healthtech
• Understanding the sales process within an open source business model

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What we value:

• Clarity in focus and dedication to building digital products that elevate healthcare and improve quality of life
• Flair to face challenges with boldness, creativity, and a proactive mindset
• Grit to take ownership, stay ambitious, and deliver refined, high-quality solutions
• Impact through meaningful innovation that makes pioneering medical discoveries accessible and human-centered
• Ability to collaborate efficiently in teams of technical and non-technical individuals, and comfortable working in a dynamic environment with evolving objectives and iteration with users

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What we offer:

• Open Source Contribution: We don't just talk about Open Source, we live it. You'll have the dedicated time and space to contribute to global projects and build your own legacy
• Modern Workspace: We provide a modern and comfortable office environment, right in the heart of Wrocław
• Work-Life Harmony: Enjoy flexible working hours, allowing you to find the perfect balance between work and life
• Stay Active: Our company Multisport benefit encourages you to stay fit and take care of your well-being
• Your Health Matters: Access to private healthcare ensures you're taken care of when you need it most
• Remote Support: For our remote team members we offer reimbursement for necessary and the non-necessary office visits
• Freedom of choice: We understand that we all have different lifestyles and needs, that's why the Worksmile Cafeteria System gives you access to hundreds of non-wage benefits to choose from
• Security and peace of mind: We provide the option to join our comprehensive insurance plan, for your and your loved one's security
• Team Building & Development Fun(d): We believe in the power of fun and development, and microfunds are here to bring some excitement into your work-life or you can access them to develop your skills and gain knowledge

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